Shipping policy

Shipping Policy

Last updated: 01.10.2026

1. Our Pre-Order Model

Fisheadz operates primarily on a pre-order / drop model. Unless otherwise stated on the product page, items are produced or restocked in batches after each drop closes.

Please allow approximately 4 weeks from the end of a pre-order window (or from your order confirmation) until your order ships. This lead time is necessary for production/procurement and is separate from the transit time listed below.

If a product is in stock and ready to ship immediately, this will be clearly marked on the product page (e.g. "Ships within [X] business days").

2. Shipping Destinations

We currently ship to:

Germany
European Union (all EU member states)
International (Switzerland, USA, United Kingdom, China, Brazil, Mexico, Canada, Hong Kong SAR, Japan, Senegal, South Korea, Vietnam, Thailand, Türkiey)

If your country isn't listed, feel free to contact us, we're happy to check whether shipping is possible.

3. Shipping Costs

Exact shipping costs for your country will be shown at checkout before you complete your order.

4. Timeline: Pre-Order Production + Transit

Total estimated time from order to delivery = ~4 weeks production/pre-order lead time + transit time above. We'll notify you by email once your order ships.

Note: Timelines are estimates, not guaranteed delivery dates, unless a binding delivery date has been explicitly agreed. Delays may occur due to circumstances beyond our control (e.g. customs delays, strikes, natural events, production supply issues).

5. Shipping Carriers

We ship with the following partners:

DHL, DPD, Hermes, DPD and others

Once your order ships, you'll receive a shipping confirmation email with a tracking number.

6. Customs, Duties and Import Taxes (Non-EU Shipments)

For deliveries outside the European Union, additional customs duties, taxes, or import fees may apply and are the responsibility of the recipient. These charges are not collected by us and are not included in the shipping cost or purchase price. Please check your country's import regulations before ordering.

7. Shipping Damage

If your order arrives damaged, please contact us as soon as possible, and no later than 3 days after receipt, with your order number and if possible photos of the damage, so we can resolve the issue quickly.

8. Incorrect or Incomplete Shipping Address

Please double-check your shipping address before completing your order. We are not liable for delays or additional costs resulting from an incorrect or incomplete address. Reshipment due to address errors may incur additional charges.

9. Order Changes and Cancellations During the Pre-Order Window

Because pre-order items are produced based on confirmed order quantities,orders can be modified or cancelled free of charge until the pre-order window closes; once production begins, changes are no longer possible